How to communicate directives so that workers follow them.
Management gurus agree that employees are most likely to get on board when they are involved in the decision-making process.
In the many cases when that's not possible, the next-best thing is to make employees feel as if they were involved, consultants say.
That means telling workers not only what was decided, but why and how, says Phillip G. Clampitt, a consultant and communications professor at the University of Wisconsin, Green Bay.
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