2/20/07

Email is poor at expressing emotions

Email is poor at expressing emotions

It turns out E-mail may not be very effective when it comes to expressing emotions.

In fact, there's significant potential for miscommunication with E-mail, according to a research study published this month in the Academy Of Management Review.

The study, by Kristin Byron, an assistant professor of management in the Whitman School of Management at Syracuse University, explains that E-mail is very poor at expressing emotions, and people often read emotional content into E-mail where none was intended, according to a release from the university announcing the study.

It's simple: "Miscommunication in E-mails can be caused by senders' inability to accurately convey their intended meaning and by receivers' inability to perceive the senders' intended meaning," says Byron.

As a result, she recommends that companies consider offering training in the use of E-mail.

"With the increasing reliance on E-mail in the workplace, understanding how to effectively communicate emotions by E-mail is crucial."


IT Confidential: Is There Anything That Can Be Done About E-Mail? - News by InformationWeek: